Terms & Conditions

By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our platform.

Eligibility Requirements

To use our platform, you must meet the following eligibility requirements:

• You must be at least 18 years old (or the minimum age required in your jurisdiction).
• You must have a valid email address and phone number.
• You must provide accurate and truthful information when registering an account.

Minimum Age Requirements

You must be at least 18 years old to use our platform. If you are under 18, please do not attempt to register or use our platform.

Geographic Restrictions

Our platform is intended for users located in the United Kingdom. We reserve the right to restrict access to our platform from certain geographic locations.

Account Registration Rules

To register an account, you must provide accurate and truthful information about yourself. You must also agree to these Terms and Conditions.

• Each user can only have one registered account.
• Accounts are for individual use only; sharing or transferring accounts is not permitted.
• We reserve the right to refuse registration of any account.

One-Account-Per-User Policies

Each user can only register one account. Sharing or transferring accounts is not permitted and may result in suspension or closure of your account.

Identity Verification and KYC

We may request verification information from you, including identification documents and proof of address. You must provide accurate and truthful documentation to verify your identity.

• We reserve the right to refuse registration or suspend an existing account if we cannot verify your identity.
• You are responsible for ensuring that all information provided is up-to-date and accurate.

Account Accuracy Obligations

You are required to maintain accurate and updated information in your account, including your contact details and password. Failure to do so may result in suspension or closure of your account.

Account Security Responsibilities

You are solely responsible for maintaining the security and confidentiality of your login credentials and account information. We reserve the right to suspend or close an account if we suspect unauthorized access.

• You must not share your login credentials with anyone.
• You must use a strong password and keep it confidential.
• You may reset your password at any time using our platform's functionality.

Restricted Behaviour and Prohibited Activities

The following behaviors are restricted:

• Using multiple accounts or attempting to circumvent account restrictions.
• Sharing or transferring accounts, including selling or offering for sale.
• Using third-party software or tools that interact with our platform.
• Engaging in bonus abuse or exploiting any system or game mechanic.

Multi-Accounting and Fraud Prevention

We reserve the right to monitor your activity and take measures to prevent multi-accounting and fraud. This may include suspension, closure, or other restrictions on your account.

Bonus and Promotion Rules

Bonuses and promotions are subject to specific terms and conditions that apply in addition to these Terms and Conditions.

• Bonuses can only be used for eligible games as specified.
• Wagering requirements must be met before bonuses can be withdrawn.
• We reserve the right to cancel or modify any bonus offer at any time.

Wagering and Gameplay Conditions

You understand that wagering on games is subject to specific rules and conditions. You are solely responsible for ensuring you meet these conditions before engaging in gameplay.

Bonus Abuse Prevention

We reserve the right to prevent or restrict access to our platform if we suspect bonus abuse or manipulation of our systems or game mechanics.

• We may require additional documentation or information from users suspected of bonus abuse.
• Suspension, closure, or other restrictions on accounts may be implemented as necessary.

Deposits and Withdrawals

We offer a range of deposit methods. Please refer to our platform for detailed terms regarding deposits and withdrawals.

• Verification is required before making a withdrawal; this includes proof of identity and age verification.
• Processing times vary depending on the payment method used.
• We reserve the right to void or cancel any transaction at any time.

Verification Before Withdrawals

You must provide accurate identification documents to verify your account, including proof of address. This is necessary before making a withdrawal from our platform.

• Verification may take longer than expected; you are advised not to attempt to withdraw funds until verified.
• We reserve the right to request additional documentation or information at any time.

Processing and Review Procedures

We will process all withdrawals as soon as possible after verification has been completed. Processing times vary depending on payment methods used.

• Our team may review transactions for security, identity, or bonus abuse reasons; we reserve the right to void or cancel any transaction.
• You must provide accurate documentation in a timely manner to facilitate processing.

Responsible Gambling Expectations

We take responsible gambling very seriously and are committed to providing support resources to users who may be experiencing problems with their gambling habits. If you believe you have developed an unhealthy relationship with our platform, please seek help from one of the following organizations:

• GamCare
• National Gambling Helpline

Self-Exclusion and Account Restrictions

If we suspect unauthorized access or fraudulent activity on your account, we reserve the right to self-exclude you temporarily. We may also restrict access based on excessive gaming patterns.

• Self-excluded accounts cannot be accessed during the exclusion period.
• Suspension of accounts due to irregular activity will remain in place until resolved by our support team.

Game Fairness and RNG Systems

We utilize Random Number Generation (RNG) software that has been independently audited. This ensures all games are fair, transparent, and tamper-proof.

• The results of each game round depend on the RNG.
• Results cannot be altered once they have been generated.

Technical Interruptions or Voided Gameplay

In the event of a technical interruption during gameplay, we reserve the right to void any affected bets. You may request support from our dedicated team if you suspect an issue with a specific bet.

• We will notify users via email of account-related issues or security concerns.
• Our priority is maintaining fair and secure game outcomes.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts for various reasons, including but not limited to:

• Misrepresentation
• Unfair gameplay practices
• Multi-accounting

In cases where we decide to restrict or revoke access, you will be notified via email about the reason for account restriction and how it can be resolved. Please note that certain circumstances may require permanent closure.

Intellectual Property and Platform Ownership

Our platform is owned by Buzz Bingo Ltd (we). All intellectual property rights are reserved; reproduction without prior permission from our company team constitutes an infringement of these terms, including logos, trade marks, domain names, designs and source codes.